Return & Refund Policy – BySomeonesDiary (BSD)

At BySomeonesDiary we stand behind the quality of every piece we ship. If something is not right, you can return it under the conditions below. Please read this policy carefully before sending anything back: returns that do not follow this procedure may be delayed, subject to deductions, or refused where permitted by law.

This policy applies to consumers in the European Union and supplements our Terms and Conditions. Your statutory rights under mandatory EU and national consumer law always remain unaffected.

1. Return window

You have the right to withdraw from your purchase within 14 days after the day you (or a third party designated by you, other than the carrier) received the last item of your order.

To meet the deadline you must:

1. Notify us within 14 days of delivery via hello@bysomeonesdiary.com or by using the model withdrawal form (Annex I of our Terms and Conditions); and
2. Ship the item(s) back within 14 days of your notification.

Returns announced or shipped after these deadlines will not be accepted. Late parcels will be refused or returned to you at your expense.

2. Return conditions

To be eligible for a full refund, items must be returned:

• unworn and unwashed;
• free of stains, marks, perfume, deodorant, smoke or animal hair;
• with all original labels and hang tags attached;
• in the original packaging, together with all accessories delivered.

You may inspect an item the way you would in a physical store: take it out of the packaging, look at it and briefly try it on. Anything beyond that counts as use.

Diminished value. If a returned item shows signs of wear, washing, damage, odour or missing tags/packaging, we are entitled to deduct the resulting loss in value from your refund. Depending on the condition of the item, this deduction can amount to up to 100% of the item's value. Each return is assessed individually upon arrival at our warehouse.

3. How to return

1. Email hello@bysomeonesdiary.com within 14 days of delivery, stating your order number and the item(s) you wish to return.
2. You will receive return instructions and, if requested, a prepaid return label.
3. Pack the item(s) securely, preferably in the original shipping packaging.
4. Ship the parcel within 14 days of your notification to:

BySomeonesDiary (BSD) 

Return adress: Jupiterweg 21c 8938 AD Leeuwarden The Netherlands

Unannounced returns without an order number cannot be matched to your order and will take significantly longer to process.

4. Return costs

Return shipping is at your expense.

• If you use our prepaid return label, a flat fee of €16 will be deducted from your refund.
• Alternatively, you may return the parcel with a carrier of your choice, at your own cost and risk. In that case we strongly recommend tracked and insured shipping.

The parcel remains your responsibility until it has been received at our warehouse. The burden of proof of return shipment lies with you; keep your proof of postage and tracking number. We do not accept liability for return parcels that are lost, delayed or damaged in transit.

Returns sent with unpaid postage, cash on delivery or to any address other than the returns address above will be refused.

5. Refunds

Once your return has been received and inspected, we will confirm the outcome by email.

• Approved refunds are issued to the original payment method within 14 days of your withdrawal notification. We may withhold the refund until we have received the items back, or until you have provided proof of return shipment, whichever comes first.
• The €16 return label fee (where applicable) and any deduction for diminished value (Section 2) will be subtracted from the refund amount.
• Original shipping costs are only refunded if you return the entire order. If you return part of an order, outbound shipping costs are not refunded. If you selected a delivery method other than our cheapest standard option, only the cost of standard delivery is refunded.
• Depending on your payment provider, it may take several additional business days before the amount is visible in your account. Payments made via deferred payment methods (such as Klarna) are adjusted or cancelled through the payment provider.

On request, we can issue your refund as store credit, which is processed with priority.

6. Bundle and tiered discounts

If your order qualified for a bundle or tiered discount and you return part of the order so that the remaining items no longer meet the discount conditions, the discount will be recalculated. The remaining items will be charged at the price that applied without the discount, and the difference will be deducted from your refund.

7. Exchanges

We do not offer direct exchanges. If you need a different size or design, return the original item in accordance with this policy and place a new order. This is the fastest way to secure the item you want, as stock is limited.

8. Non-returnable items

The right of withdrawal does not apply to products made to your specifications or clearly personalised. BySomeonesDiary does not currently offer such products; should this change, it will be clearly stated on the product page before you order.

Items returned in a condition that makes them unsellable due to use beyond what is described in Section 2 may be subject to a value deduction of up to 100%.

9. Refused, unclaimed and undeliverable parcels

If a parcel is returned to us because you provided an incorrect or incomplete address, refused delivery, or did not collect it within the carrier's pickup window, we may deduct the actual shipping and handling costs from your refund, or charge reasonable re-shipping costs if you want the order sent again. Refusing a parcel does not count as a formal withdrawal; you must still notify us as described in Section 1.

10. Faulty, damaged or incorrect items

Our strict return conditions apply to change-of-mind returns only. If you receive an item that is defective, damaged or not what you ordered, your statutory warranty rights apply.

Contact us at hello@bysomeonesdiary.com within a reasonable time (at the latest within 2 months) after discovering the issue, including your order number and clear photos of the item and the defect. If your claim is justified, we will offer a free replacement or a (partial or full) refund, and the return shipping costs will be covered by us. The €16 return fee does not apply to justified warranty claims.

11. Fraud and abuse

We monitor return behaviour. In the event of suspected abuse of this policy, such as repeatedly returning worn items, wardrobing, or false damage claims, we reserve the right to refuse future orders and to recover any resulting damage, without prejudice to your statutory rights.

12. Contact

Questions about a return or refund? Reach us at hello@bysomeonesdiary.com with your order number. We respond within 14 days, usually much faster.